Step 1 · Enquiry
Weight, dimensions and value.
Four services under one community licence, with the cover position stated every time.
A full load is straightforward until someone asks for a delivery slot the legal driving time cannot reach. We work the schedule backwards from the rest-time rules and tell you the earliest honest slot, because the alternative is a driver running over hours — which is the operator's offence, your delay, and in the worst case a vehicle immobilised at a roadside check.
Weight, dimensions and value.
Quoted with the cover position.
Slot set by rest-time limits.
Signed consignment note back.
Pallets, weight and destination.
Whether groupage fits the goods.
Loaded with compatible freight.
Tracked to the consignee.
Groupage is cheaper because the vehicle is shared, and the trade-off is handling: a consignment that is loaded and unloaded more often is handled more often. We say which flows involve a transfer and we are candid that fragile or poorly packed goods belong in a full load rather than in groupage, whatever the rate difference suggests.
Storage disputes almost always come down to two things nobody wrote down: how much the goods were worth and what condition they arrived in. So we agree an insured value in writing and record stock in and out, including damage noted on arrival. We do not store temperature-controlled food, holding no food-safety authorisation for it.
Volume, duration, insured value.
Counted and condition noted.
Stock recorded both ways.
Against written instruction.
What the consignment is worth.
What CMR would actually pay.
In writing, with the quote.
Checked before departure.
The CMR limit of 8.33 SDR per kilogram is the single most expensive thing shippers do not know. We put it in writing with every quote and we say when a consignment plainly needs ad valorem cover. We also check the consignment note and the data accompanying a cross-border load, because a document error stops a vehicle just as effectively as a breakdown.
A rate within one business day, with the liability position stated in writing.